Privacy policy

Privacy Policy

At WAQAS Fragrance, we value your privacy and are committed to protecting the personal information you share with us when using our website, placing an order, or communicating with our team.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

We may collect information such as:

  • Name
  • Phone number
  • Email address
  • Billing and shipping address
  • Order details
  • Payment status
  • IP address
  • Device and browser information
  • Website activity
  • Communication history with our support team

We may also collect information automatically through cookies, analytics tools, and similar technologies.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil orders
  • Arrange shipping and delivery
  • Provide order updates
  • Respond to customer enquiries
  • Process returns, replacements, and refunds
  • Improve our website, products, and services
  • Prevent fraud and misuse
  • Maintain business and transaction records
  • Send promotional messages where permitted
  • Comply with legal and regulatory requirements

3. Payment Information

Payments may be processed through secure third-party payment providers.

WAQAS Fragrance does not normally store complete card details such as your full debit or credit card number.

Payment providers may collect and process your information according to their own privacy policies.

4. Sharing Your Information

We may share necessary information with trusted third parties involved in operating our business, such as:

  • Courier and logistics companies
  • Payment gateways
  • Shopify and website service providers
  • Marketing and analytics providers
  • Customer support platforms
  • Professional advisers
  • Government or legal authorities where required by law

We only share information that is reasonably necessary for the relevant service.

We do not sell your personal information to third parties.

5. Shopify

Our online store may be hosted through Shopify.

Shopify may process certain customer and transaction information to provide the e-commerce platform and related services.

Your information may therefore be handled according to Shopify's applicable privacy and data-processing practices.

6. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Understand website usage
  • Measure advertising performance
  • Improve customer experience
  • Provide relevant marketing

You may be able to control or disable certain cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.

7. Marketing Communications

If you subscribe to promotional messages or provide consent for marketing, we may contact you through channels such as:

  • Email
  • SMS
  • WhatsApp
  • Other available communication platforms

You may opt out of promotional communications at any time using the available unsubscribe option or by contacting us.

Transactional messages relating to an existing order may still be sent when necessary.

8. Data Security

We take reasonable administrative and technical measures to protect personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Completing orders
  • Customer support
  • Accounting and tax records
  • Fraud prevention
  • Legal compliance
  • Resolving disputes

Certain information may need to be retained for longer periods where required by law.

10. Your Rights

Depending on applicable law, you may have the right to request:

  • Access to personal information we hold about you
  • Correction of inaccurate information
  • Deletion of certain personal information
  • Withdrawal of marketing consent
  • Information about how your data is used

Some requests may be subject to legal or operational limitations.

11. Children's Privacy

Our website and products are not intended to knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information without proper authorization, please contact us so we can review the matter.

12. Third-Party Links

Our website may contain links to third-party websites or services.

WAQAS Fragrance is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or legal requirements.

The updated version will be published on our website with the revised date.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact WAQAS Fragrance through our official customer support channels.

Last Updated: October 2026