Refund policy

Return & Refund Policy

At WAQAS Fragrance, we take great care in preparing and packing every order. Due to the nature of fragrance products, returns and refunds are accepted only under specific conditions.

Returns

Returns are accepted only if:

  • You received the wrong product
  • The product arrived damaged or leaking
  • The product is defective
  • An item is missing from your order

To report an issue, please contact us within 48 hours of delivery.

Unboxing Video

An unboxing video is required for claims related to damaged, leaking, missing, or incorrect products.

The video should:

  • Start before the parcel is opened
  • Clearly show the outer packaging
  • Show the product and the issue clearly
  • Be unedited and continuous

Claims without sufficient proof may not be eligible for replacement or refund.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, we do not accept returns for:

  • Products that have been opened or used
  • Products returned because the fragrance is not personally preferred
  • Change-of-mind purchases
  • Items damaged after delivery due to improper handling
  • Products purchased during certain clearance or final-sale promotions, where stated

Fragrance preference is subjective, so please review the product description before ordering.

Replacement

If your claim is approved, we may offer a replacement for the same product, subject to availability.

If the product is unavailable, we may offer an alternative product or refund.

Refunds

Approved refunds will be processed to the original payment method wherever possible.

Please allow approximately 5–10 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

Shipping charges may be non-refundable unless the issue was caused by us.

Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation may no longer be possible.

If a prepaid order is cancelled before dispatch, the eligible amount will be refunded after any applicable payment gateway or processing charges, if relevant.

Return Shipping

If the return is due to an incorrect, damaged, leaking, or defective product sent by us, we will provide instructions regarding the return or replacement process.

Please do not send products back without contacting us first.

Incorrect Address or Failed Delivery

Refunds may not be available for orders returned because of:

  • Incorrect or incomplete address
  • Incorrect phone number
  • Customer being unavailable after repeated delivery attempts
  • Refusal to accept the parcel

If the customer requests re-shipping, additional delivery charges may apply.

Contact Us

For return, replacement, or refund assistance, contact WAQAS Fragrance through our official customer support channels with:

Order number, customer name, photos/videos of the issue, and a brief description of the problem.

Last Updated: October 2026