Shipping policy
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Shipping Policy
Thank you for shopping with WAQAS Fragrance. We aim to process and deliver your order safely and as quickly as possible.
Order Processing
Orders are usually processed within 1–2 business days after confirmation.
Orders placed on Sundays, public holidays, or during high-demand periods may require additional processing time.
Delivery Time
Estimated delivery times:
- Kerala: 2–4 business days
- South India: 3–5 business days
- Other parts of India: 4–8 business days
Delivery times are estimates and may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
Free shipping may be available on selected products, orders, or promotional offers.
Order Tracking
Once your order has been shipped, tracking details will be shared through SMS, WhatsApp, email, or other available contact methods.
Please allow some time for the tracking information to become active after dispatch.
Incorrect Shipping Address
Customers are responsible for providing the correct and complete delivery address, phone number, and PIN code.
If you notice an error in your shipping information, please contact us as soon as possible before the order is dispatched.
Once an order has been shipped, we may not be able to change the delivery address.
Delayed Deliveries
Occasionally, deliveries may be delayed due to courier issues, weather conditions, holidays, remote locations, or other circumstances outside our control.
We will assist you wherever possible, but we cannot guarantee an exact delivery date.
Damaged or Incorrect Orders
If you receive a damaged, leaking, defective, or incorrect product, please contact us within 48 hours of delivery.
We recommend recording an unboxing video when opening the parcel, as it may be required to verify damage or missing products.
Please keep the original packaging until the issue has been resolved.
Failed Delivery / Return to Origin
If delivery fails because of an incorrect address, unavailable recipient, repeated failed delivery attempts, or refusal to accept the parcel, the package may be returned to us.
Additional shipping charges may apply if the customer requests the order to be shipped again.
International Shipping
Currently, international shipping availability may vary by destination.
Please contact us before placing an international order to confirm delivery availability, charges, and estimated delivery time.
Contact Us
For any questions regarding shipping or delivery, please contact WAQAS Fragrance through our official customer support channels.
Last Updated: October 2026